FREQUENTLY ASKED QUESTIONS
🚨 EDITING UPDATE POLICY 🚨
After your shoot, I go into full editing mode. That means I am locked in.
I do not provide constant updates during the editing process.
Not because I don’t care. & Not because I forgot about you. But because answering “is it done yet?” messages every day slows the process down for everybody.
Editing takes focus. Creativity takes space. Distractions add time.
If your turnaround time is 14 business days, please understand that means business days — no weekends, no holidays.
If you need help calculating your delivery date, use this business day calculator: 👉 https://www.timeanddate.com/date/workdays.html
Just plug in your shoot date and the 14 BUSINESS DAYS before messaging about updates.
I promise when your gallery is ready, you will know. 📸✨
Let me work. Let me cook. You are not my only client . The final product will always be worth the wait but updates are simply UNAVAILABLE.
PHOTOS COME BEFORE MIDNIGHT ON YOUR DUE DATE.
ShotBySyn – Late Rescheduling Policy
At ShotBySyn, your time and experience are valued. If you need to reschedule an appointment less than 48 hours before your scheduled start time, the remaining balance (the second half of your payment) must be paid in full before the original appointment was set to begin.
This payment secures your rescheduled date and time. If the balance is not received prior to the original appointment, the session will be canceled and any deposits or previous payments will be forfeited.
Thank you for respecting ShotBySyn’s time and policies so we can continue providing a professional and seamless experience.
Turnaround times are reserved at the time of booking and cannot be changed after your session without an expedited editing fee.
If you request your images on any date earlier than your package's delivery date, the regular 24 hour turnaround price will be applied. This includes requests made:
• Weeks before the due date
• A few days before the due date
• The day before the due date
• The same day as the request
Example: If you purchased a 14 business day turnaround package but later decide you need your images sooner, you will be charged the price difference between your selected package and the 24 hr turnaround.
Due to heavy workloads this option is not always available so please plan accordingly when booking.
