Question 1

Whats the turnaround time?

Accepted Answer

Great question! The turnaround time depends on you . I offer 24 hour turnaround and 14 business day turnaround. To calculate your exact 14 business days from the date of your shoot use this online calculator below !

Question 2

Can you provide an update on my edits?

Accepted Answer

🚨 EDITING UPDATE POLICY 🚨
After your shoot, I go into full editing mode. That means I am locked in.
I do not provide constant updates during the editing process.
Not because I don’t care. & Not because I forgot about you.
But because answering “is it done yet?” messages every day slows the process down for everybody.
Editing takes focus. Creativity takes space. Distractions add time.
If your turnaround time is 14 business days, please understand that means business days — no weekends, no holidays.
If you need help calculating your delivery date, use this business day calculator:
 👉 https://www.timeanddate.com/date/workdays.html
Just plug in your shoot date and the 14 BUSINESS DAYS before messaging about updates.
I promise when your gallery is ready, you will know. 📸✨
Let me work. Let me cook. You are not my only client . The final product will always be worth the wait but updates are simply UNAVAILABLE. 
PHOTOS COME BEFORE MIDNIGHT ON YOUR DUE DATE.

Question 3

Are children allowed?

Accepted Answer

I ask that if the kids are not in the photoshoot please do not bring them to your appointment.

Question 4

How are photos delivered?

Accepted Answer

YOUR PHOTOS WILL BE DELIVERED TO THE EMAIL ACCOUNT YOU BOOK WITH FROM WETRANSFER ANYTIME FROM THE TIME YOU LEAVE THE STUDIO UP TO 14 BUSINESS DAYS. PLEASE BE SURE TO KEEP AN EYE OUT.

Question 5

Are props included?

Accepted Answer

I do have some props available. However, it is best to bring exactly what you want in your photos to prevent confusion.

Question 6

Do you provide the unedited images ?

Accepted Answer

yes and no . I will at no cost provide the unedited photos of the edits you choose at request only. (MUST BE REQUESTED BEFORE YOU LEAVE THE STUDIO)
ALL RAW PHOTOS may be purchased in the store on this site. (must also be purchased before/during your shoot)

Question 7

What if I need to reschedule?

Accepted Answer

Great question! PLEASE contact me atleast 48 hours in advance. via text or phone call to 8645401155

Question 8

What if I need to reschedule the day of?

Accepted Answer

ShotBySyn – Late Rescheduling Policy

At ShotBySyn, your time and experience are valued. If you need to reschedule an appointment less than 48 hours before your scheduled start time, the remaining balance (the second half of your payment) must be paid in full before the original appointment was set to begin.

This payment secures your rescheduled date and time. If the balance is not received prior to the original appointment, the session will be canceled and any deposits or previous payments will be forfeited.

Thank you for respecting ShotBySyn’s time and policies so we can continue providing a professional and seamless experience.

Question 9

Can I bring people to my photoshoot?

Accepted Answer

Yes ! As long as they are going to help with something while on set. We dont need space savers though ! Please no kids unless they are being photographed.

Question 10

Do I have to wear makeup?

Accepted Answer

Makeup is highly recommended for multiple reasons. its not mandatory but it is very much appreciated.  If you need makeup artist recommendations feel free to reach out .

Question 11

What if I need my photos faster than my due date?

Accepted Answer

Turnaround times are reserved at the time of booking and cannot be changed after your session without an expedited editing fee.
If you request your images on any date earlier than your package's delivery date, the regular 24 hour turnaround price will be applied. This includes requests made:
• Weeks before the due date
• A few days before the due date
• The day before the due date
• The same day as the request

Example: If you purchased a 14 business day turnaround package but later decide you need your images sooner, you will be charged the price difference between your selected package and the 24 hr turnaround.

Due to heavy workloads this option is not always available so please plan accordingly when booking.

SHOTBYSYN

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